Terms and Conditions

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Welcome to the website and sales channels of APY Auto Parts. By accessing our website, purchasing products, or using our services, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined below.

1. Store Information & Contact

  • Store Name: APY Auto Parts
  • Operator: Apichit Yutithammanurak
  • Location: 87/78 Setthasiri Wongwaen-Lamlukka, Bueng Kham Phroi, Lam Luk Ka, Pathum Thani
  • Primary Contact: All inquiries, consultations, and orders are primarily handled via our Facebook Page (Inbox) and LINE Official Account.

2. Products and Services

  • APY Auto Parts is a distributor of aftermarket spare parts and essential accessories for electric vehicles (EVs) and other vehicles such as Zeekr, Changan, GAC, BYD, and more.
  • Our main products currently include shock absorbers and performance dampers.
  • Product details and features are as specified on the product pages. We reserve the right to change product information without prior notice.

3. Ordering, Shipping, and Pre-orders

  • Ordering Channels: This website serves as an online product catalog without an online checkout system. Customers can place orders and make inquiries directly via our Facebook Page and LINE Official Account.
  • Pre-order Items: Most of our products operate on a pre-order basis. Customers willing to wait will enjoy special cost savings. Please inquire about the expected delivery time before placing an order.
  • Shipping: Once an order and payment are successfully completed via chat, we will ship the products directly to the address provided by the customer.

4. Installation Terms and Partner Garages

We have a network of partner garages for parts installation (e.g., Pornthep Shock Up all branches and partner suspension garages nationwide) under the following terms:
  • Service Process: After receiving the delivered products, customers should contact us to schedule a convenient date and time. We will coordinate and book the queue with the partner garage.
  • Customer's Responsibility: On the appointment date and time, customers are responsible for bringing their vehicle and the delivered parts to the agreed partner garage.
  • Installation Costs: For customers who purchased items with an 'installation package', the installation process will be completed without any additional charges at the partner garage (unless the customer requests extra modifications or other unrelated parts are damaged).

5. Warranty and Claim Policy

  • Warranty Standard: Problem assessment and warranty consideration are based directly on the technical standards and specifications from the manufacturer.
  • Initial Troubleshooting: In the event of usage issues or part defects (e.g., noise from installation, strut mount bearing issues), customers and/or garage mechanics must cooperate in initial troubleshooting as recommended by the manufacturer (e.g., cleaning, readjusting angles).
  • Part Claim Consideration: If initial troubleshooting per the manufacturer's advice is unsuccessful, we will promptly coordinate to provide a replacement part according to the warranty conditions.
  • Claim Evidence: To submit a claim, customers must provide clear evidence for consideration, such as a video showing the symptom or clear photos. This is required for us to request claim approval for a new part from the manufacturer.

6. Changes to Terms and Conditions

  • We reserve the right to update, modify, or change these terms and conditions at any time as deemed appropriate without prior notice. The updated terms will become effective immediately upon being published on our channels.